At the beginning of the interview, the caseworker requests the applicant’s consent for the use of videoconferencing to carry out the interview. The applicant consent is given orally and is recorded in the audio recording of the interview and in the written transcript. However, in GCR’s experience, applicants are not informed about possible consequences in case of refusal to use digital tools, such as rescheduling the interview at a later date. Other issues arising from the use of digital tools include technical issues, such as poor internet connection and inadequate sound quality. Even under ideal conditions, video conferencing may negatively affect the quality of the interpretation and possibly the interview due to the loss of non-verbal communication cues. 83