- 41 b. contact with the outside world 82. The importance of maintaining good contact with the outside world is recognised in Articles 51 and 52 of the 1999 Penitentiary Code. Nevertheless, there has been no progress to ensure all prisoners are offered the equivalent of one hour per week of visits and particularly “open” visits around a table, which is especially important for promoting and maintaining contacts with children,43 as well as for facilitating the process of progression to a less restrictive regime. In exceptional circumstances, for example for security-related reasons or to protect the legitimate interests of an investigation, visits could take place in booths and/or monitored. Any decision to impose closed visits must be well-founded and based on an individual assessment of the potential risk. In all the prisons visited, many of the telephones were broken. Moreover, while the CPT welcomes the nascent arrangements made in the prisons visited to initiate Voice over Internet Protocol (VOIP) communications between prisoners and their families, the service is still too limited. In particular, in those prisons located on the islands or large distances from major urban areas and accommodating large numbers of foreign nationals, the opportunities to use VOIP should be increased. This also entails reviewing the extensive documentation that foreign nationals and their families are required to produce in the Greek language to qualify for the use of VOIP. The CPT recommends that the Greek authorities increase the opportunities for prisoners to maintain contact with their families, in the light of the above remarks. It would like to be informed specifically about such opportunities at Chios, Corfu and Kos Prisons. Further, telephones in the prisons should be repaired. c. information on rights and complaints procedures 83. In all the prisons visited, prisoners complained about the lack of transparency in prison procedures and the absence of information to assist them in understanding how the prisons operated and what rights they were entitled to. The prisoners interviewed by the CPT’s delegation all stated that they were not provided with any brochures informing them about the regime or other details of the institution, and that they usually learned about the rules, rights and obligations from other prisoners. In none of the prisons was the publication “Prisoner’s A-Z on rights and obligations” available or being distributed to new arrivals. It was also unfortunate that in none of the waiting rooms where prisoners were placed when they first entered a prison was there any information on the establishment and its routines, let alone in different languages. The CPT reiterates its recommendation that all newly admitted prisoners be provided with the introductory brochure about prison life. Further, foreign-national prisoners should be provided with information in a language they understand. 43 See Recommendation CM/Rec(2018)5 of the Committee of Ministers of the Council of Europe to member States concerning children with imprisoned parents, adopted on 4 April 2018.