Kara Tepe “hospitality center”, located next to Moria hotspot and run by the municipality of Lesvos with the assistance of numerous local and international NGOs. The director stresses that he is only responsible for the First Reception Service and not for the entire camp. In fact, there has not been an actual general director in charge of the Moria hotspot for more than a month. We ask him whether there are good communication channels with high ranked officials in the Ministries who might be able to help improve the situation. “The Ministry people were here last month. They are aware of the situation,” he tells us with unconcealed contempt towards the “Ministry people.” “Even my reports, my letters to the Ministries [get] no answer! So what can I do? The only way is to rely on the NGOs and the local community.” There can indeed be no doubt that the daily running of the hotspot greatly depends on NGO support.[4] The biggest challenge for Mr. Kourtis is the lacking facilities at Moria. “We need beds!” he shouts at us in anger, “some of the people here stay for a long time, maybe three months. We need beds…”, he repeats the same call now with a lower voice that exposes his irritation with a system that prevents him from running the hotspot as he believes it should professionally be done. 9 of 13