❖ ❖ ❖ ❖ ❖ Submit additional documents Request for copies of personal file Apply for legal aid on second instance Apply for notification of ΠΑΑΥΠΑ (Provisional Social Security and Health Care Number) Apply for notification of Tax Registration Number Although these initiatives were supposed to make the Asylum Service accessible to everyone, as well as to avoid congestion and long waiting queues outside the Regional Asylum Offices, especially during the pandemic, the adjustment of the applicants and beneficiaries to this new reality was not easy, and at times, not even possible. The main difficulty was the actual access to the platform, since many of the persons of concern were either illiterate or technologically illiterate. This issue, combined with the fact that the Asylum Offices did not serve requests that could be submitted through the online system, eventually excluded many applicants and beneficiaries from those services. The need for improvement and for the provision of alternative solutions was raised by several NGOs through a letter addressed to the National Commission of Human Rights in December 2021. 620 In 2022, Amnesty International also drew attention to the fact that the platform is still not available in all languages, the initial menu is only in Greek and English, and there is a special section for refugees from Ukraine – which is an obvious discrimination against the rest of the refugee population 621, – providing more information and facilitations options for the user of Ukrainian origin – (pending referral to the section regarding regulation of status of population of Ukrainian origin). Moreover, legal aid for the appeals procedure must be requested via the electronic application of the Ministry for Migration and Asylum, which significantly hinders access for those not familiar with the use of electronic applications or who do not have access to the required equipment/internet. 622 Moreover, in practice the Head of the RICs on the islands and Evros and the Head of Pre-removal detention facilities in Athens (Amigdaleza and Tavros) notify applicants of first instance decisions. In both cases, the inability of the applicants to understand the content of the communicated documents and the procedure has been reported. For those detained and due to the total lack of sufficient interpretation services provided in detention facilities, access to information is even more limited. According to the European Committee for the Prevention of Torture and Inhuman or Degrading Treatment of Punishment (CPT)’s report to the Greek Government, foreign nationals detained in facilities across the country are deprived from their right to be informed about their rights in a language they could understand. According to the delegation, “a two-page information leaflet (Δ-33 form) detailing the rights of detained persons was generally available and pinned to the wall in various languages in most police stations visited, none of the persons interviewed by the CPT’s delegation had obtained a copy of it". Furthermore, the detainees complained that “they had signed documents in the Greek language without knowing their content and without having been provided with the assistance of an interpreter”.623 These findings remain valid in 2021 and 2022. The same issue is raised in the report published in November of 2020, in which the Committee refers to migrants held in the two cells in the Coastguard premises, who “were not even provided with the notification on detainees’ rights in a language they could understand”. Use of fellow detainees as interpreters is a practice that, according to the Committee’s suggestion, should be avoided. The delegation reports that ‘[…] access to a lawyer often remained theoretical and illusory for those who did not have the financial means to pay for the services of a lawyer. The provision of legal advice for issues related to detention and deportation was generally inadequate in all the detention places visited, including the Filakio RIC and the Filakio pre-departure centre. As a result, detainees’ ability to raise objections 620 621 622 623 Letter signed by 14 NGOs communicated to the National Commission of Human Rights on 16 of December 2021. Amnesty International, ‘ΠΡΟΣΒΑΣΗ ΣΤΟ ΑΣΥΛΟ (ΚΑΠΟΙΕΣ ΕΠΙΣΗΜΑΝΣΕΙΣ)’, 30 June 2022, available in Greek at: https://bit.ly/3WtfkXV. See: https://bit.ly/3BPGrCV. CPT, Report to the Greek Government on the visit to Greece carried out by the European Committee for the Prevention of Torture and Inhuman or Degrading Treatment or Punishment (CPT) from 28 March to 9 April 2019, CPT/Inf (2020) 15, April 2020, available at: https://bit.ly/3MDGG8Z, para. 100. 140