ANNUAL POLICY REPORT 2012 positive impact on Greek society. Through the latter the aim was to eliminate negative stereotypes about immigrants, while highlighting their positive contribution to Greek society and strengthen the interaction of Greek culture with different cultures. b) Action 1.2 refers to 'Legal and administrative assistance to TCNs legally residing in the country' and it attempted to upgrade the provision of administrative services relating to the reception, information, counselling and services of third countries nationals, and to provide legal and administrative assistance during their transaction with the Greek government, c) Action 1.4 “Programme of intercultural mediation in selected hospitals of the country” exploited the capital created by educating intercultural mediators in the annual program of 2007 and 2008 and highlights the value of interculturalism in health by promoting the smooth immigrants' access to health services regardless of gender or ethnic origin. With this action, third countries nationals receive important advice from mediators and information on the prevention and treatment of health problems and on other key issues for healthcare d) Action 1.6 provided for a ''Printed Multilingual Guide for the prevention in health matters aiming to inform and raise respective awareness of migrants' provides in 10 different languages useful information regarding indicative tests and the frequency they need to be carried out, issues of medical care by age and sex as well as information on access to the National Health System, both at primary and secondary level. e) Action 1.7 concerned “Drafting, writing and distributing a Guide for disabled persons of migrant origin legally residing in Greece”, and it consisted of a bilingual informative guide that provides useful data to third countries with disabilities who reside legally in the country. By using this guide immigrants with disabilities avoid possible delays in their quest to learn about key issues affecting them and to assert their rights f) Action 1.8 " Greek language and history lessons programs for immigrant parents', immigrant parents living in municipalities with a high concentration of immigrants were given the opportunity of learning the Greek language and the basic elements of Greek history with the goal of better and faster social integration in the country, g) Action 1.9 " Greek language and history lessons for illiterate immigrants", pilot programs were realized and illiterate migrants were given the opportunity of learning the Greek language and history in order both to avoid social marginalization that makes them easily exploited, and secondly to overcome prejudices and negative stereotypes against them Priority was given to migrant women, for which illiteracy hinders social and economic empowerment and makes them even more vulnerable than men h) Action 1.10 'Programme of educational and cultural activities for immigrant minors in Juvenile Protection Companies outside their host facilities', provided educational activities and cultural training for juvenile immigrants housed in Juvenile Protection Companies in areas outside the shelter where they live, 11