-9The RIS staff is called upon, in the frame of absolute confidentiality, to handle difficult and sensitive cases of smuggling, human trafficking, torturing and any kind of human exploitation and provide with comfort and full respect of human rights these people, who have suffered a lot and hope for a better future in their life. One of the vital responsibilities of RIS is the identification of people belonging to vulnerable groups (unaccompanied minors, pregnant women, elderly people, torture and/or human trafficking victims etc.) in order to ensure that the right procedure is followed. It is important that an identified vulnerable person receives the appropriate treatment during the stay in the RIC and that he/she will be referred to the relevant social support or protection body. All of the above mentioned persons are provided with appropriate accommodation (some designed for people with special needs), health care, psychological support and contact with personnel specially trained to treat such cases, like psychologists, social workers etc. As far as unaccompanied minors, all actions relating to their care and protection are based on the main principle that everything must be done in a way that ensures the best interest of the child. They are provided with separate accommodation within the RIC and are represented by a legal guardian. For them who are victims of violence, medical assistance is provided as well as psychological support and referral to social reintegration services. Persons with disabilities receive, apart from the medical care, access to rehabilitation centres and the personnel always aim to prevent the occurrence of all forms of discrimination against them. Among tens who arrive at the RIC’s, some of them are victims of torture, rape, genocide or other inhuman treatment or people who have fallen victims of human trafficking, any kind of exploitation and/or forced labour. The procedures followed provide the necessary medical care, support and protection to help their physical, psychological and social recovery. Access to legal assistance and interpretation services is provided for as long as necessary. All the reception and identification procedures are conducted in a secure environment, respecting the sensitivities and diversities due to cultural differences, religious beliefs, origin, race, sexual orientation. Awareness is given of the migrants’ habits regarding worship and different cultural values, fact that helps avoid misunderstandings, misconceptions and even serious tensions. As far as the conditions at the Hotspots, the situation is described as below : There is an info-point operation in Lesvos and Chios Reception and Identification Centres (RICs). Lesvos info point started its operation on 19.12.2016. Its main participants are RIS, Asylum Service, IOM, UNHCR, EASO, MdM and a group of legal advisers. Information is provided daily from 09:00-17:00. Chios info point has been functioning since 2015. Its main participants are RIS (1 person), Asylum Service, IOM, UNHCR (1 person), EASO (2 persons) and a group of legal advisers. Concerted efforts of all stakeholders took place during the last three months of 2016 as well as January 2017, in order to alleviate overcrowding in RICs. Overcrowding relief includes transportation of vulnerable cases, (such as unaccompanied minors, pregnant women, single parents, victims of human trafficking etc.).