- 35 For the purpose of properly filling in and maintaining the detainee registers, instructions-orders have been issued – and continuously recalled in the context of daily inspections/supervision – to all police agencies for strict compliance with their obligations, stemming from applicable provisions. In the context of the new computerized system for foreign nationals, additional regional computer systems and electronic detainee records have been provided for. Paragraph 75: Recommendation to the Greek authorities to ensure to detainees the right to make a complaint for ill-treatment In implementation of these recommendations, the Head of Staff of the Hellenic Police Headquarters issued order No.6004/12/56-a/16.10.2013, which recalled the obligation to provide detainees at police agencies with the new standardized and updated "Information Leaflets on their rights" (Form D-33) and the new form D-34 "Detainee's complaint", in a language they understand, in order to enable every detainee, irrespective of nationality, to make a complaint during detention about any bad detention conditions, abuse, ill-treatment or other violations of their rights and address such complaint to any authority, agency or organisation, which is the main reason for the launch of such form (D-34). Moreover, agencies with detention facilities must provide detainees with such form in a language they understand and keep the evidence of provision of the form in the individual records of each detainee, and post the D-34 form in all languages at the detention facilities. To implement the foregoing, the General Police Directors were ordered to instruct the Directors of their Agencies (at Police Directorate level) to nominate a senior officer to be responsible for the inspection and supervision of the agencies involved in such matters and give corresponding orders to officers on duty to conduct daily inspections to verify compliance with such obligations and, if they ascertain that the officer on duty is not aware of or does comply with such obligations, disciplinary procedures will be initiated against them and the governing officers. Moreover, given the expressed will of the political and physical leadership for zero tolerance in matters of human rights violations, it was underlined again that, whenever there is evidence of potential ill-treatment, effective action must be taken, pursuant to the provisions of presidential decree 120/2008 on "Disciplinary Law for Police Personnel", in conjunction with the relevant Circular Orders, to immediately, thoroughly and fully investigate such incidents and impute disciplinary sanctions depending on the gravity of the offence, so as to prevent any sense of impunity. It was also pointed out that the persons conducting, giving opinion and deciding administrative inquiries should procure that they are formally and essentially complete and take any legitimate investigating action required to conduct thorough, justified and in-depth investigations into the complaints within a reasonable period, so that all concerned parties have the secure feeling that the administrative inquiry covered all aspects of the matter, that all involved police officers and any witnesses were duly examined and that any existing medical certificates or medical examiner's reports, proof of the victim's hospitalization and any other evidence were sought and obtained, and that any criminal dimension of the matter and its course have been established. At the same time, it was underlined that thorough investigations must be conducted when the "victim" belongs to vulnerable ethnic, religious or social groups or is a foreign national for the presence of racist motives in the behaviour of the police officers, taking into consideration the case law of the European Court of Human Rights (ECHR). The competent investigating officers of the cases must make special reference to this information in a separate paragraph of their findings.

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