Most people [we support] do not even have an email or do not know how to check their inbox. We have problems with people being able to operate [the online platform]. For example, I have a blind beneficiary who could not connect/link his email with the platform, so I had to do it for him, using his password and email. Greek lawyer Error message showing on the online platform of the MoMA. This message continues to be displayed at certain times after the submission of a request to book a registration appointment. (D) Barriers to accessing the mainland RICs The location of the RICs was a significant reported barrier for people wishing to register a claim, due to the costs and dangers associated with travelling long distances without documents. People reported having to travel across the country to attend appointments, in some cases due to unavailability of appointments at the RIC closer to their location. 29% of respondents who travelled independently to their registration appointment reported that the time and cost of travelling created a significant financial strain and in some cases led to them missing their appointment. The lack of transport arranged by the authorities shifts the burden of arranging and paying for transport onto individuals, including vulnerable people. This is particularly evident in times when public transport is disrupted, for instance during weatherrelated disruptions or following a major train accident in April 2023. 50% of respondents who travelled independently specifically mentioned that they felt fearful of travelling to an appointment because they lacked documents to protect them from arrest by the police. 23