- 108 6. Complaints procedures and outside intervention recommendations - the requisite measures to be taken to enable patients to lodge complaints with a clearly designated body, and to have confidential access to a competent authority; these measures to include the provision of information to patients on the possibility of making a complaint (paragraph 257); - an introductory brochure setting forth the hospital routine and patients' rights to be devised and issued to each patient on admission; any patient unable to understand this brochure to have the assistance of a counsellor (paragraph 258); - the possibility of introducing a system of regular visits to psychiatric institutions by an independent outside body to be explored (paragraph 259); - appropriate measures to be taken to ensure greater involvement by independent persons and bodies in the affairs of psychiatric institutions in Greece (paragraph 260). requests for information - information on the operation in practice of the mechanism created by section 52 of the 1992 Act (paragraph 259).